Reverse Logistics

Returns are an inevitable occurrence that cannot be avoided, the challenge for you is how to manage them efficiently and cost effectively. FGS can seamlessly manage your reverse logistics and returns process through retail and reseller channels allowing you concentrate your resources more efficiently.

Our reverse logisitics management expertise will deliver a reduction in your total cost of service while also improving end-customer satisfaction levels by ensuring the returns process is a convenient and efficient experience.

We manage all major categories of product returns including defective and dead-on-arrival products, buyer remorse returns, demo returns and stock rotation returns.

By leveraging our integrated network of reverse logistics facilities and automated IT systems we can automate and manage your entire reverse logistics process globally with consistency and accuracy. We lower the total cost of service by centralizing all returns processing, automating product disposition and setting Beyond Economic Yield (BEY) limits for repair/refurbishment based on ROI. Flextronics Global Services' reverse logistics process provides a data interface, quickly arbitrates disposition/credit and routes products for recovery, refurbishment, repair or disposition.

Reverse Logistics Case Studies

• Deriving value from out-of-warranty parts recovery and repair
  
  
• Protecting brand loyalty with Control Tower management of spare parts and repair
  
  
• Increasing market share and brand loyalty with improved repair service
  
  
• Creating competitive advantage with repair service solutions
  
  
• Enhancing brand value and end-customer satisfaction with efficient laptop repair
  
  
• Creating competitive advantage with FGS service parts supply chain management
  
  
• Protecting market share with a seamless service parts logistics supply chain