Same Unit Repair

For products such as laptops and PDAs, with personalised information, settings and configurations, it’s critical that end-users receive the unit back as quickly as possible. With Flextronics Global Services Same-Unit Repair solution we receive, screen, test, repair and return same-unit, in-warranty/out-of-warranty products to your end-customer ensuring they receive their unit back as quickly and cost effectively as possible.

We help increase end-customer satisfaction by retaining all settings and data on equipment whenever a repair action allows. We lower the total cost of service by improving first-time-fix and repair yields and by reducing parts usage through our industry leading repair processes. We track and report and provide visibility to all units going through the repair process. Our globally consistent IT systems and processes allow us to provide you with critical failure data analysis and to make recommendations for corrective actions in order to decrease future returns.

With our strategic network of global locations we have greater flexibility to process late orders and early deliveries, so your customers experience faster turnaround times and less downtime, protecting your brand identity and loyalty in the marketplace.

Reverse Logistics Case Studies

• Deriving value from out-of-warranty parts recovery and repair



• Protecting brand loyalty with Control Tower management of spare parts and repair



• Increasing market share and brand loyalty with improved repair service



• Creating competitive advantage with repair service solutions



• Enhancing brand value and end-customer satisfaction with efficient laptop repair



• Creating competitive advantage with FGS service parts supply chain management



• Protecting market share with a seamless service parts logistics supply chain