Spare Parts Deployment & Distribution

FGS receive orders directly into the FGS system (EDI or web based). Orders can be from the Customer’s service team, call centre, partner (e.g. retailer / ASP / repairer), customer or field engineer. Once dispatched, orders are tracked to end destination. FGS provides global, regional, country & FSL (Forward Stocking Location) logistics solutions. Warehousing, kitting, order consolidation and freight optimisation processes are all managed by industry leading WMS (Warehouse Management Systems) & TMS (Transport Management Systems).

FGS’ Spare Parts Distribution Solution typically provides:

• Overall trade compliance and associated paperwork


• Receive, put away and store (including exceptions management)


• Compliance to security requirements & lean process principles


• Kitting of raw parts into FRU parts


• Order shipment consolidation to minimise freight costs


• Adherence to customs rules and values to minimise import costs


• Logistics & freight provider management


• Level of fill and level of service measurement and reporting


• Dedicated multilingual customer call centre


• Price list management based on customer instructions


• Management of ASP invoicing, credits and labour payments