Defective Parts Screening, Warranty Redemption and Repair

FGS recognises the importance of effective reverse logistics operations as a vital component of an end to end Service Parts Logistics supply chain service offering. Maximising warranty recovery and material re-use are key objectives for FGS and their customers.

FGS have in place dedicated RTV (Return to Vendor) materials teams and have developed advanced system solutions to ensure they get the best results on behalf of their customers. Reverse logistics and RTV are processes which insist on a finite level of detail to be effective, and FGS manage all the process steps on a serialised inventory basis ensuring that tracking of that detail is possible.

The keys to successful RTV processes are velocity of product movement and transparency of costs through all the process steps, including:

• Physical receipt and customer order handling


• In and out of warranty product identification and warranty determination


• Counterfeit parts identification processes


• Inspection, functional testing and disposition

        - Working directly with over 100 OEMs/ODMs, FGS’ RTV materials teams drive compliance to terms and conditions

        - Manage supplier order book and expedite supplier turn around for repaired material and credit payments

FGS’ Defective Parts Repair solution provides:

• Testing; diagnosis; whole unit repair; component level repair; remanufacturing; recycling & e-waste; data analytics; remarketing and resale.


• Systems and processes that strengthen quality improvement initiatives, and Industry-leading recovery processes that lower scrap cost